Shipping and Return Policy

Return & Exchange Policy

At Heritage Watch, your satisfaction is important to us. If for any reason you are not completely happy with your purchase, you may request a return or exchange under the terms below:
Eligibility for Returns

• Returns are accepted within 7 days of receiving your order.
• Items must be unused, unworn, and in original condition with all packaging, tags, and manuals intact.
• We do not accept returns for items that have been worn, used, or altered in any way.
• Limited edition and clearance products are final sale and cannot be returned or exchanged.

Refunds, Store Credits & Exchanges

• Eligible returns may be refunded in full, exchanged for another item, or issued as store credit.
• Refunds will be processed within 7–10 business days after the returned item is received and inspected.
• Please note that shipping costs are non-refundable.

Return Shipping

• Customers are responsible for all return shipping costs.
• We recommend using a trackable shipping service, as we cannot be held responsible for items lost in return transit.

Damaged or Defective Items

• If you receive a defective or damaged product, please contact us immediately.
• We will arrange a replacement or full refund at our cost.

Warranty

• All branded watches are covered under the manufacturer’s warranty. The duration and terms of the warranty vary by brand. Please refer to the warranty card included with your product.