Frequently Asked Questions (FAQs)

Orders & Payments

Q: How can I place an order?


A: Simply browse our collection, add your favorite watch to the cart, and proceed to checkout. You can complete your purchase securely with our available payment options.

Q: What payment methods do you accept?
 

A: We accept major credit/debit cards, bank transfers, and cash on delivery (where available).

Q: Is my payment secure?


A: Yes. We use secure payment gateways to ensure your information is protected at all times.
Shipping & Delivery

Q: Do you offer nationwide delivery?


A: Yes, we deliver across Pakistan (and can expand internationally in the future).

Q: How long does delivery take?


A: Standard delivery usually takes 3–5 business days, depending on your location. Remote areas may take a little longer.

Q: How much does shipping cost?


A: Shipping costs vary depending on your location and order value. The exact amount will be shown at checkout.

Returns & Exchanges

Q: Can I return or exchange my watch?


A: Yes, returns and exchanges are accepted within 7 days of receiving your order, provided the item is unused, unworn, and in its original packaging with all tags and manuals intact.

Q: Are there any items not eligible for return?


A: Yes, limited edition and clearance products are final sale and cannot be returned or exchanged.

Q: Do I have to pay for return shipping?


A: Yes, customers are responsible for return shipping costs. We recommend using a trackable service.

Q: How long will it take to process my refund?


A: Refunds and exchanges are processed within 7–10 business days once we receive and inspect your returned item.

Damages, Defects & Warranty

Q: What if my watch arrives damaged or defective?


A: Please contact us immediately. We will arrange a replacement or full refund at no cost to you.

Q: Do your watches come with a warranty?


A: Yes, all branded watches include the manufacturer’s warranty. The duration and coverage may vary by brand. Please check the warranty card included with your product.

Product Authenticity

Q: Are your watches genuine?


A: Absolutely. Heritage Watch only sells 100% authentic branded timepieces, sourced from trusted suppliers.

Contact Us

Q: How can I reach Heritage Watch for further support?


A: You can contact us through our website’s Contact Form, email us at heritagewatchpk@gmail.com , or reach out via our official social media channels.